Refund and Cancellation Policy


Last Updated: April 10, 2023

Welcome to, a magazine subscription website owned and operated by 3K Universe Sdn Bhd. This Refund and Cancellation Policy outlines the terms and conditions applicable to refunds and cancellations of magazine subscriptions through our platform.

Please read this policy carefully and ensure you understand it fully. By subscribing to our services, you agree to be bound by the terms stated herein.

Cancellation of Subscription
1.1. You may cancel your magazine subscription at any time by logging into your account on and following the cancellation process.

1.2. Once you have successfully cancelled your subscription, you will no longer be charged for any future billing cycles. However, you will continue to have access to the subscribed magazine(s) until the end of the current billing period.

2.1. Due to the nature of our services, all sales are considered final, and we do not generally provide refunds for completed transactions.

2.2. However, in exceptional cases, such as accidental duplicate subscriptions or errors in our system, we may consider refund requests on a case-by-case basis.

2.3. If you believe you are eligible for a refund, you must contact our Customer Support team within 14 days of the transaction by emailing [email protected]. Please include your full name, the email address associated with your account, and a detailed description of the issue.

2.4. If your refund request is approved, the refund will be processed through the original payment method (SenangPay or Stripe) used for the transaction. Please allow up to 14 business days for the refund to appear on your account statement.

Changes to this Policy
3.1. 3K Universe Sdn Bhd reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Any changes to this policy will be effective immediately upon being posted on

3.2. Your continued use of our services after any changes to this policy have been made constitutes your acceptance of the revised terms.

Contact Us
If you have any questions or concerns about this Refund and Cancellation Policy, please contact our Customer Support team at [email protected].